Business Operations Specialist

Hong Kong

Job description

Job Summary

The Business Operations Specialist is responsible for ensuring the efficient and effective execution of daily business operations which includes logistics, data management, and customer communication and support. This role requires the ability to manage and maintain accurate data across various company systems, while also coordinating with sales team to ensure streamlined service workflows. The Business Operations Specialist plays a critical role in optimizing operational efficiency and fostering seamless communication across teams,contributing to the overall success of the business.

Job Responsibilities

·        Sample Registration and Logistics Coordination  

·        Test Report Management and Administration

·        Data Entry and Maintenance in Excel and various company systems  

·        Preparation and Packaging of Specimen Collection Kits

·        Invoice and Claims Processing

·        Import Documentation and Clearance Management

·        Customer Inquiries and Support, and collaborate with Sales team

·        Inventory monitoring and procurement

Job Qualification

Education: Bachelor degree in business  administration, operations management, customer service, supply chain or  related field is preferred.

 Experience: At least 1 year of experience in  an operation, administrative, or support role in a business environment. Experience  in process / SOP management is a plus.

Technical Skills: Proficiency  in Microsoft Office Suite (especially Excel, Outlook, Teams). Experience with  business software (ERP) or data entry tools is preferable.

Communication skills: Strong verbal and written communication skills, with the ability  to interact professionally with customers and collaborate effectively with  internal teams.

Language: Proficiency in English,  Cantonese and Mandarin.

Organizational Skills: Excellent attention to detail and accuracy, strong  organizational skills, and the ability to manage multiple tasks in a  fast-paced environment.

How to apply for this position?

Please submit your resume to cherylseow@actgenomics.com

Application

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